View Our Website View All Jobs

Customer Support (Dutch/English)

Would you like to work for one of the most exciting and fast-moving companies in the world? This
is your chance! Rosefield Watches is now looking for a Dutch and English speaking Customer Experience
Specialist
 in the center of Amsterdam to represent Rosefield Watches as a true brand ambassador.

Our company is growing fast and we need a strong unbeatable team of talented and enthusiastic
people to help us grow even faster. If you have experience in a similar role and want
to learn how to leverage these skills in a fast growing company in the fashion industry, this is your
chance to contribute to our growth!

If you want to help us create and maintain a positive and on-going customer experience and if you
are fluent in Dutch and English, then this is the right position for you. We are looking for new colleagues who truly enjoy any kind of customer interaction with our customers from all over the world. You will be in control of everything related to after-sales. The overall customer experience will be in your hands.

Responsibilities:

  • You will receive and answer customer requests from our helpdesk, by phone and social media;
  • You will be part of a multi-cultural team that has a flair for providing the best customer experience;
  • You will assist with the returns and warranties and make sure that the process runs smoothly;
  • You will assist the additional departments in improving retention and sales conversation.
     

What we expect from you:

  • We are all about putting the customer first and this has to be the most important drive for you as well;
  • Previous experience related to customer experience;
  • You are a real problem solver;
  • You are a proactive, curious, structured and independent colleague who thinks outside the box;
  • You have a great overview of what needs to be improved;
  • Excellent professional language skills in Dutch and English;
  • Being able to work evening shifts and weekends;
  • Immediate start.


What we offer:

  • Opportunity to own the overall customer experience and have space for personal development in a dynamic and international environment;
  • Fantastic and fun colleagues;
  • Competitive salary (based on level of seniority);
  • A relaxed, informal and social atmosphere with Friday drinks and fun Team Building activities.
     

Click on the button below to apply for this job. For any further questions, please contact:

Marlou den Houdijker (Recruiter)
marlou@rosefieldwatches.com
 

Note to Recruiters and Placement Agencies: We do not accept unsolicited agency resumes or phone calls. Please do not forward unsolicited agency resumes to our website or to any of our employees. We will not pay fees to any third party agency, outside recruiter or firm without a mutually agreed-upon contract and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly.

Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

150